Your questions answered here. If you are still unsure of something, get in contact with Customer Service on +1 (646) 813-7955 or on [email protected] (NOTE: customer service office hours Mon-Fri 06:00 – 15:00 EST)
Where can I find a price list?
We do not have a price list, as we have over 17 million options of products and design options. For an accurate quote please call our customer service team on +1 (646) 813-7955 or email your enquiry to [email protected] . For immediate service there is also our chat tool to help
What is your minimum order?
On most pieces our minimum order is 15 pieces. We do for the schools kit have minimum orders of 100.
How do I make payment?
We accept payments by CHAPS, BACS , Cheque or Card. To pay by card you can either make the payment over the phone or pay online securely through worldpay with your ProForma invoice. We accept Visa, MasterCard, Solo, Delta and many more payment methods via worldpay. We are unable to process Visa Electron and American Express cards.
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. Our site is secured by Alpha SSL encryption.
How do I get multiple quotes?
You are able to get multiple quotes of products by selecting your products and hitting "get a quote" button. If you have already filled out one form, your details will automatically appear (in that live session). Alternatively call up customer service on +1 (646) 813-7955 for immediate multiple quotes.
How quickly can you deliver the order?
We endeavour to get your products to you on the timings that you request. We have an express and standard delivery service. For more information please call customer service +1 (646) 813-7955. There are flexible delivery options which we are able to work with (split deliveries, palletised options, deliveries to multiple locations).
Can I get a Saturday delivery?
Yes. Please request this to the customer service team, or on your order form.
Can I see a computerised image of my bag before I place my order?
Unfortunately we cannot create any computerised images or physical samples of your bag without an order being placed. If you require a physical sample sign off, you have the ability to request this from customer service (there is an additional charge for this service - variable on product request).
Can I change my artwork approval?
With our online artwork approval service, you have the ability to see a computerised image of your product with the imprinted design. You will then have the ability to make as many changes as you want to it - position, colour and sizing.
Please note that no order can be processed unless a final artwork approval is signed off by the customer. It is therefore the customer's responsibility to approve the artwork in a timely manner to meet delivery requirements.
I cannot find what I am looking for, can you help?
Yes we can. If you have looked at our stock items and cannot find what you are after, we have a custom make service called "Create Your Own" You can use the online service to create your dream product. If you still cannot find what you are after e.g. fabrics, colours etc we can custome make for you. The best way is to call up our expert create your own team on +1 (646) 813-7955 or email [email protected]
How much can the eco bags hold?
All bags can hold in excess of 10kg. (The maximum carriable weight according to international standards is 10kg). All bags are stitched with a double stitch ensuring maximum strength